Amenities
- Bedroom/living room with comfortable double bed and daybed
- Bathroom with shower, toilet, hairdryer, and cosmetic mirror
- Balcony with seating area and wonderful views of the mountains and Laudegg Castle
- Fully equipped kitchen with ceramic stovetop, oven, dishwasher, fridge with freezer, microwave, kettle, SodaStream, toaster, filter coffee maker, and Nespresso single-serve coffee maker
- as well as sufficient eating and cooking utensils
- Smart TV with cable TV
- High-speed internet
- Safe
- Bed linens and towels
- plus: Dish detergent, tabs, parchment paper, garbage bags, and kitchen towels
- QR code for the guest app
Check-in & check-out
When can we check in on the arrival day and when do we have to check out on the departure day?
Check-in: from 4 PM
If you plan on arriving after 6 PM, we ask you to let us know by telephone.
Check-out: no later than 10 AM
Deposit
Payment Terms:
-
Flexible Booking:
For a flexible booking, a deposit of 40% of the total amount is due immediately. The remaining balance must be paid by bank transfer no later than two weeks before arrival. -
Fixed Booking:
For a fixed booking, the full amount (100%) is due immediately upon booking.
Payment on site
How can we pay on site?
You have the option of paying your hotel bill at home by bank transfer or on site by cash.
Bread service
Is there a daily bread roll delivery service?
Absolutely! To help you start your day right, we offer a convenient daily bread roll delivery service.
Simply choose from around 60 different types of bread and rolls by 12:00 noon the day before and place your order easily via our guest app.
The next morning, your fresh rolls will be waiting for you in a bread bag right outside your apartment door.
Dogs on vacation
Are dogs allowed at the Alpenresorts?
Absolutely – your beloved four-legged friends are very welcome upon request!
We charge € 30.00 per dog per day (without food).
As a little extra, every furry guest will receive a small surprise upon arrival.
Please make sure to bring your dog’s bed, blanket, and anything else they might need to feel at home.
Pre-check-in
Can we also check in ahead of time?
With your booking confirmation you will receive a link that allows you to check in from the comfort of your own home.
Local/tourist tax
How much is the local/tourist tax?
The local tax in Serfaus-Fiss-Ladis is €3.70 per person per night.
For bookings in 2025: The local tax applies to all people including born in 2009.
For bookings in 2026: The local tax applies to all people including born in 2010.
The local tax is valid at the arrival date, not at the booking date!
In case of incorrect information about the personal data, the guest is liable.
Cars/parking
Where can we park our car during our vacation?
Parking spaces are available directly in front of the buildings. If you are arriving with more than one car, please let us know in good time so that we can reserve parking spaces.
- 1 reserved parking space free of charge per 1- or 2-bedroom apartment (excluding living room/bedroom), lodge, and studio
- 2 reserved parking spaces free of charge per 3- or 4-bedroom apartment (excluding living room/bedroom), lodge, and chalet
- 3 reserved parking spaces free of charge per 5-bedroom chalet
For each additional parking space required, we charge a fee of €10.00 per day and car.
If you would like to spend your departure day in our region and park your car with us, this is no problem, subject to availability. A fee of €10.00 per car applies.
Reception desk
Where is the reception desk of the Alpenresorts and when is it open?
The reception for all Alpenresorts is located at Laudegghof Ladis, Unterdorf 43 in Ladis. You can find the opening hours in the GuestApp (there’s a QR code in your accommodation). You can also reach them almost anytime by phone or WhatsApp at +43 664 533 20 30.
Cancellations
Under what conditions can we cancel our booking?
Cancellations of Flex bookings or early departures are subject to the following fees:
- 3 months to 1 month before arrival: 40% of the total price
- 1 month to 1 week before arrival: 70% of the total price
- In the last week before arrival: 90% of the total price
- 100% of the total price will be charged for cancellations made 1 day prior to arrival or for no-shows
A processing fee of €50.00 per booking will be charged for cancellations.
The right of rescission pursuant to § 18 para. 1 line 10 of the Long-Distance and Foreign Transactions Act (FAGG) does not apply! Instead, the 2006 Austrian General Terms and Conditions for the Hotel Industry apply.
Reservation cancellations are only valid if they are submitted in writing.
In the event of late arrival or early departure, unused nights will also be charged.
Cancellations of fixed bookings
are non-refundable in the event of cancellation, change, or no-show.
Travel insurance
We know from experience that despite all the anticipation of a booked vacation, something can always come up at short notice. To avoid costs and hassle, we recommend that you take out cancellation insurance: As a precaution for cancellations as well as early departures and mountain rescue (incl. helicopter rescue), we recommend taking out the Hotelstorno Plus insurance package or the comprehensive Hotelstorno Premium insurance package (incl. accident benefits).
Are you insured via your credit card provider?
Travel insurance is included by default for many credit cards. Be careful! This is usually only valid for the cardholder, which means that in the event of a cancellation, only the cardholder’s share is reimbursed and the rest of the family is often not insured. Please check whether you are sufficiently insured. You can obtain more information from your credit card company.
Super Summer Card
From when to when is the Super Summer Card valid?
The card is included with all bookings at the Alpenresorts Ladis from June 14 to October 19, 2025, and from June 13 to October 11, 2026.
Forgotten items
What happens if we leave something in the accommodation?
All items that are left behind will be stored until the end of the season. If we have not received any message from you, they will be donated to a charitable cause. (Items that are left behind will not be automatically forwarded by mail or parcel service.) We will have to charge for the cost of returning forgotten items (travel, packaging, shipping, insurance and valuable time).
Additional guests
What happens if more people want to come along than were booked?
No problem! Just let us know us in writing or by phone and we will gladly let you know if this is possible.
Additional information
Is there anything else I should know?
- We ask you to book package deals in advance!
- Subject to price changes, printing errors, and mistakes, as well as changes to special offers.
- In the event of unforeseen price increases there may be a rate adjustment. We ask for your understanding.
- The prices are calculated according to occupancy/availability in the various categories and at the specified seasonal rates.The 2006 General Terms and Conditions of the Austrian Hotel Industry (ABGH) apply.
